Technology

The social media phenomenon: where is South Africa?

Although many international insurance bodies, insurance publications, brokers and companies are actively using Twitter, the changing and highly individualised communication potential of social media has been slow to catch on in South Africa. Yet, it…
Technology

Electronic underwriting systems

The concept of electronic underwriting, or tele-underwriting, has gradually developed over the past three decades and the majority of the progress has taken place a result of the practices and experiences of the US and…
Technology

Distribution and Technology - make the connection

Over the last two decades, insurance markets across the globe have changed dramatically. The blanket distribution model of insurer-to-broker-to-consumer has gone forever, as direct writers, the internet, online aggregators and a host of other channels…
Technology

Ten lessons from the future

“We are all destined to spend most of the restof our lives in the future.” Service, information and relationships fuel the economy. Pure knowledge is worthless, because relationships are your most important asset. Quality is…