Don't let catastrophe ruin your business
October 1, 2009
While there has been a rapid growth in the number of small or medium-sized businesses in South Africa over the last few years, up to 80% of these go out of business within the first…
Insurers struggle to keep premiums down as motor costs surge
October 1, 2009
The surge in the cost of motor repairs in South Africa has left insurers scrambling to implement counter measures to prevent customer premiums from rising. Costs of manufacturer-approved parts and labour, and costly delays caused…
Intermediations, Delegation and Economies of scale
October 1, 2009
The existence in the short-term insurance industry of the two business models: those of intermediated carriers and those of direct carriers, is evidence that there is a place for both models in the market. Intermediated…
Enrichment in motor vehicle claims
September 1, 2009
Requirement for Inspection Certificate The Insured filed a claim for damage to his motor vehicle which was damaged as a result of a collision. The Insurer later rejected liability for the Insured’s claim on the…
Insurer puts premium on marketing culture
September 1, 2009
Seven years ago, Zurich insurance was not a healthy brand. The business had become bloated with expansion, posted first-half losses for 2002 of $2,03bn, and the chief executive was axed. It was on the edge…
ART can bridge the divide between accessibility and compliance
September 1, 2009
For many years, and especially in tough times, revenue from the sale of financial services’ products has boosted retailers’ and corporates’ bottom lines, providing much needed revenue when core business lines weren’t faring quite as…
Service, Trust and Relationship - The way to growth
September 1, 2009
Tersia Bester, Head of Auto & General’s Broker Channel, has a long and illustrious history in the short-term insurance industry and has been with Auto & General since 1986. COVER recently spoke to her about…
Damage to tangible property
September 1, 2009
It is a small world. Notwithstanding the different approaches of civil and common law jurisdictions, the Court’s approaches to insurance claims are not dissimilar. That is illustrated by the judgment of the Tel Aviv District…
