It’s been a fascinating journey over the past couple of years, to see how far technology has come. Observing from the sidelines it first appeared like technology was just replacing paper, reducing admin costs but it was much more than that.
COVER chatted with joint MD’s of Concourse IT (Pty) Ltd, Rudi Bedeker and Jason Judge to get their perspective on the technology journey and how things have gone from simply replacing paper to technology being the huge enabler it is today.
Some takeouts from the conversation:
- The evolution of technology has reduced input costs for the broker quite substantially
- Going paperless opened people up to the potential of technology.
- Technology is an enabler of collaboration, communication and workflows