Old Mutual announced that it paid R14 billion in risk cover claims in 2020. The pay-out included underwritten, non-underwritten and corporate claims and represented a year-on-year increase of 24%. On releasing its claims statistics for 2020, the group said that several trends relating to the spread of Covid-19 were evident in the new figures.
Following the release of their claims Statistics report, COVER caught up with Jay Naidoo, Head of Agency Franchise at Old Mutual South Africa. We asked him if he could give us his perspective on the general claims experience at Old Mutual over this time.
With the World Health Organisation also tracking trends, we asked Jay what he has seen, with regards to the correlation between the World Health Organisation’s experience and Old Mutual’s experience?