We’re speaking to Sujeeth Bishoon, the executive chief underwriting officer at Constantia insurance company about underwriting as an operational or strategic function.
A few points made by Sujeeth:
- Underwriting is both strategic and operational
- Machine learning and A.I. has immense potential to unlock efficiencies, and improve the intermediary partner and the customer experience for probably the less complex lines of insurance.
- It’s very difficult to replicate tacit knowledge that is typically required for the complex and specialist lines of insurance
- A good underwriter has a sound technical knowledge and understanding of insurance and risk management