Insurance Institute of Botswana Claims Management Training


The Insurance Institute of Botswana will be hosting a Claims Management Training on June 25th 2021. The aim of the training is to improve employee product knowledge on claims processes within the insurance sector.

Below are guideline topics that the training will cover:

  1. General Insurance -Topics
  • Processes of registering claims
  • Claims documents
  • Appointment or role of adjusters/assessors
  • Authorizing of repairs or drafting of agreement of loss
  • Ex Gratia payments
  • Recovery process including reinsurance claims and application of subrogation principles
  • Settlement of claims
  • Preferred repairers
  1. Life Insurance – Topics
  • Who can claim
  • Key documents
  • Group life and group funeral policies
  • Retail policies
  • Changes in claims procedures due to Covid-19
  • Claim waiting period
  1. Intermediaries – Topics
  • Claims notifications
  • Professional role of brokers when it comes to claims and ensuring there is a balance
  • Application of insurance principles during the claims process
  • Preparation of insurance claims documents
  • Explain the claims process
  • Following up of claims
  • Fraudulent claims

Date: 25th June 2021

Venue: Microsoft Teams

Fee: P700 per person

Time: 09:30 am

For more information kindly contact the Insurance Institute of Botswana via:


Telephone: +267 398 0450

Mobile: +267 7657 863

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