Innovation in Insurance: Cardinal's Integrated Approach

In this insightful discussion, Tony van Niekerk of COVER, engages in a comprehensive conversation with Graham Harvey, CEO of Cardinal, a leading insurance technology provider. With over 25 years in the industry, Graham shares the journey of Cardinal’s flagship platform, C360, detailing how it stands out in an increasingly competitive market.

Graham delves into the evolution of Cardinal's software, highlighting the importance of innovation and collaboration with clients like Aon, Investec, and FNB. He discusses how Cardinal has expanded beyond a policy administration system to create an integrated insurance ecosystem. By strategically investing in and partnering with best-of-breed solutions, Cardinal ensures that their clients can rely on a robust, future-proof system.

Tony and Graham also explore the challenges of maintaining flexibility in a rapidly changing industry. Graham emphasises the significance of an open API layer and a highly configurable backend system that allows for seamless integration with various third-party tools. He explains how this approach enables Cardinal to meet the unique needs of diverse clients, from corporate brokers to call centers.

Finally, Graham provides a glimpse into Cardinal’s operations beyond South Africa, including their presence in Mauritius, the UK, and Australia. He offers insights into the different regulatory environments and how they impact technology adoption in these regions.

Tune in to learn how Cardinal is shaping the future of insurance technology by staying ahead of the curve and continuously adapting to the evolving needs of the industry.

Key points

• Innovative Technology: Cardinal's C360 platform is a cutting-edge solution that addresses the evolving needs of the insurance industry, offering comprehensive and flexible options for insurers.
• API-Driven Integration: The C360 platform's API-driven approach ensures seamless integration with existing systems, allowing insurers to quickly adapt to market changes and stay competitive.
• Global Expansion: Cardinal is expanding its reach beyond South Africa, combining global reach with local expertise to deliver tailored solutions that meet specific market demands.
• Strategic Growth: Cardinal's focus on strategic growth and ecosystem excellence drives its ability to provide future-proof solutions that enhance operational efficiency and improve customer experiences.
• Future-Proofing: The platform is designed to support insurers in navigating the complexities of the digital age, offering tools that drive innovation and ensure long-term success.
• Leadership in Innovation: Cardinal is setting a new standard in the insurance industry, helping insurers leverage technology to gain a competitive edge and shape the future of the industry.