Millions of MoyaApp users can now get additional peace of mind from as little as R15 per month, thanks to easy, affordable phone repair insurance via the app.

MoyaApp, the #datafree super app with over four million users, has partnered with the Root digital insurance platform and Monitor Administrators, underwritten by Guardrisk, to make mobile repair insurance readily available to anyone. Root’s insurance platform acts as the “operating system” that made it possible for Monitor to easily expand its insurance and administrative support systems to enable the product to be embedded in MoyaApp.

The new mobile phone repair insurance takes care of everyday phone repairs, regardless of the age or value of the phone. MoyaApp users can get a quote, sign up for insurance cover, claim via the MoyaApp, and pay premiums using their MoyaPay wallet.

Nicholas Bednall, Chief Commercial Officer at Moya, says this brings phone repair insurance within reach of millions of South Africans for the first time. “For many ordinary South Africans, if their phone breaks because it was dropped, or it gets water damaged, the only alternative was to pay expensive repair costs themselves, or wait until they had saved enough money to buy another smartphone,” he says.

“With the new insurance product, we have made repairs easy. The process is simple and easy for anyone to do - all via the MoyaApp. There is no need to go to a store, pay for prints of your ID book and no need to walk and queue to submit papers and pay. The claims process can all be accessed datafree online, with support to arrange for the phone to be repaired directly, once again removing friction and hassle for the user and delivering an inexpensive and necessary service.”

Don Tocknell, CEO of Monitor, says: “By going direct to MoyaApp users, using a fully digitised process, the ongoing sales and administration costs have been massively reduced, and by utilising MoyaPay, the standard expensive debit order costs have been eliminated. This has delivered a fit-for-purpose, friction-free and cost-effective insurance product for MoyaApp users.”

Charlotte Koep, Chief Operating Officer of Root, says: “The combined skills and technologies of the three businesses have delivered a seamless and low-friction digital experience for consumers, enabling them to buy mobile phone repair insurance in under two minutes. The insurance is highly tailored to the needs of MoyaApp users, who need safe, trusted, secure and effective financial tools.”

This new way to reach a massively underserved user base is expected to become the industry norm. “It makes a difference in ordinary people’s lives because it allows tailored products at prices not possible through traditional channels,” Koep concludes.