CX and communication as levers for growth

The importance of customer experience has been acknowledged for some time. However, there is a growing realisation in customer service industries, especially ones that are knowledge intensive like insurance, that our most important long-term differentiator is on the payroll – our people.

Yet companies are facing significant challenges to find, keep and use the best people.

"Customer experience cannot happen without employee experience."

Listen to what Wayne Toms, CEO of GhostDraft sharing his thoughts on this important issue.