Claims – When we really prove our worth

In insurance we talk a lot about the fact that we sell hope. People get a piece of paper, and they hope that if anything unforeseen happens, that a claim will be paid and will lessen the loss they have suffered. In other words, when it comes to the claim time, that is when they realize what they have bought.

In light of the fact that there have been quite a few extensive national claims events that have taken place recently, we thought now was a great time to have an in-depth discussion with Chris Alsworth-Elvey, General Manager Claims, Renasa and Sean De Jager, Manager Specialised Claims Division, Renasa about the insurance industry claims environment, the impact of the KZN floods and the role brokers play in ensuring client retention.