Technology has the power to revolutionise the insurance claims process, making it simpler and less stressful for clients during challenging times. So says Senior Claims Manager at Hollard Life Solutions, Avinash Baboolal.

Businesses are constantly seeking new ways to gain a competitive edge and drive growth. However, amid the vast volumes of data generated daily, there lies a hidden treasure trove of information often overlooked – dark data.

Data shows that while millions of people in Zambia are actively using telephone or mobile banking, the majority of the country's point of sale (POS) devices have not been set up to process these payments.

The software-as-a-service (SaaS) space is set for strong growth, with Gartner estimating that the value of the market will grow from around $204 billion in 2023 to nearly $244 billion in 2024.

Ensuring data privacy and security isn't just a checkbox on the Chief Data Officers (CDOs) to-do list - it's a continuous journey towards resilience and trust. By prioritising data governance, strengthening security measures, and fostering collaboration across organisational silos, CDOs can safeguard their organisations' most valuable assets.

If 2023 was marked by cybercriminals’ remarkable adaptability and relentless pursuit of new avenues to achieve their goals – be it through exploiting vulnerabilities, gaining unauthorised access, compromising sensitive information, or defrauding individuals – the year ahead is likely to be defined by similar challenges.