Global Choices is a 24-hour emergency assistance services and digital claim solution company

At Global Choices we offer:

• A branded 24-hour call centre and WhatsApp channel for emergency services, case incident management, First Notice of Loss (FNOL), claims solutions and armed security response.
• Insurance value added products, bespoke services and digital platforms.  
• Branded mobile apps, digital claim solutions and self-services platforms.
• API solutions for your policy administration platform (Tial, Cardinal, Nimbus,
  Integrity etc.)for better client experience and continuity  
• Live 24 Assist: Our digital live video streaming solution platform for virtual pre-inspections, virtual emergency and claim assessments.
• Live tracking of Service Providers (Security, Medical, Towing, Plumbers, Electricians and more.)
• Branded Insurance Broker CRM Platform and 24-hour Availability Solutions

We believe that empathy connects you 24-hours a day to your clients.  

We use our 24-hour services together with our digital solutions to optimise multiple objectives simultaneously for your clients - from the emergency risk event through to claim facilitation and resolution.

Global Choices Lifestyle is an Authorised Financial Services Provider - FSP #44544

We provide #24HourTotalCare

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Global Choices CEO, Wimpie van Der Merwe is a regular contributor to our monthly magazine sharing insights around empathy, and the value in understanding the total customer experience as it relates to your business and customers.

You will find a compilation of Wimpie's articles below in a flipbook, as well as individual article links on our WebMag.

Enjoy the read!

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Read some of the Global Choices articles below, as featured in COVER Magazine: 

Global Choices: Transformative Power of Moments in Insurance

Unveiling the Impactful "We Care Box"

In the dynamic realm of insurance, the significance of moments cannot be overstated. Whether it's the pivotal claims process or the initial quote, these moments shape a customer's perception.

Explore how a traumatic incident led to the creation of the "We Care Box," offering comprehensive support to crime victims, underscoring the value added by Global Choices.

Read about the power of moments here

Global Choices in Customer Engagement: Navigating Digital Challenges

In the digital era, businesses confront the complex task of engaging customers across diverse channels, demanding a total omnichannel strategy. As technology reshapes our world, blurring lines between humans and technology, insurers must prioritize a customer-centric approach. Amid this transformation, harnessing the value of customer data becomes paramount.

A shift from product-centricity to personalized experiences defines the future, with insurers extending beyond traditional roles. Real-time risk protection, digital panic buttons, and ecosystems are reshaping insurance, demanding agility in product development. A holistic Total Experience (TX) strategy is crucial, blending digital channels with empathetic human interactions for sustained customer satisfaction. Global Choices continues to evolve to meet the evolving customer needs.

Read more about Global Choices views on the future of hyper-personalisation

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Creating the total experience playbook for your business

Maximise your customer experience with these key steps to implement a total experience

How will Chatgpt impact customer experience, service and marketing

Interactions and experiences are key in shaping customer impressions

Our noble purpose is to protect those who need us

The need for empathetic customer experience

The future of the digital claims experience

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